Before starting a landscaping project, it's essential to ask the right questions to ensure your chosen landscaping company can deliver the results you envision. A trusted team will transform your outdoor space while boosting long-term property value. In fact, according to This Old House, as of 2023, lawn care and landscape maintenance deliver the highest return on investment among all outdoor remodeling projects.

This makes it even more important to select a company that understands your needs and can provide quality results. Whether you're planning a new design, tackling routine maintenance, or adding custom features, here are the most important questions to ask before signing any contracts.

1. How Long Have You Been in Business?

Experience matters. Asking how long a landscaping company has operated helps you assess its reputation and industry standing. Established companies often have refined processes, seasoned staff, and long-term supplier relationships that benefit your project through better pricing and quality materials. A company with a decade or more of experience is likely to have handled a wide range of projects and overcome diverse landscaping challenges, giving it a strategic edge in planning and execution.

2. What Does Your Portfolio Look Like?

A company’s portfolio showcases its range and creativity. Reviewing past work gives you a visual reference for their capabilities — whether you're drawn to sleek modern hardscapes or lush traditional gardens. Ask to see examples similar to your project goals. Do they show diversity in plant types, layout structure, or hardscape integration? A well-documented portfolio is a sign of professional pride and transparency in their work quality.

3. What Specific Services Do You Offer?

Not every landscaping company offers the same range of services. Some specialize in design and installation, while others focus on maintenance or eco-friendly builds. Be clear about your needs — whether it’s lighting, turf management, water features, or native plantings. Choosing a company with the right expertise ensures you're not forced to hire additional contractors, which can drive up cost and delay completion.

4. Can You Provide References?

Customer references offer a firsthand look at what it's like to work with the landscaping company. Past clients can provide insights into reliability, communication, quality, and post-project support. If the company has strong testimonials and referrals, it’s a good sign they’re invested in client satisfaction — an important factor considering landscape maintenance can significantly impact your home’s resale value.

5. What Does the Initial Consultation Involve?

A professional landscaping company should offer a structured consultation process that includes evaluating your site, discussing goals, and outlining next steps. This is the stage where your vision starts to take form. Ask whether the consultation includes sketches, budget discussion, or soil testing. A thoughtful, well-documented consultation is a sign that the company takes planning seriously.

6. What Is the Estimated Timeline?

Project timing is critical — especially for weather-sensitive jobs. Ask for a realistic estimate for project duration and whether the company handles multiple projects simultaneously. Reliable timelines help you schedule around the work and gauge their project management efficiency. Delays can affect plant health, design flow, and your own seasonal plans.

7. How Will You Manage My Project?

Some landscaping companies assign a dedicated project manager, while others use a rotating crew. Knowing who your point of contact is—and how updates will be communicated — keeps expectations aligned. Ask how they schedule workers, how often you’ll receive updates, and how they handle subcontractors. A streamlined system is key to avoiding confusion and costly delays.

8. How Do You Handle Unexpected Issues?

Unpredictable weather, supply shortages, and technical challenges are part of any outdoor project. Ask how the landscaping company manages these issues. Do they build contingency plans into their schedule and budget? A company that’s transparent about problem-solving shows preparedness and professionalism.

9. Will You Handle Permits and Compliance?

Depending on the scope of your landscaping project, you may need local permits or HOA approval. A competent landscaping company should be familiar with city ordinances and codes. Hiring a company that handles permits for you saves time and ensures your project meets all legal and safety standards — avoiding fines or forced modifications.

10. How Will You Customize the Design?

Customization sets high-end landscaping apart. Ask how much input you’ll have in selecting features like plants, stones, and design motifs. A good company blends professional guidance with your personal preferences. They should tailor your space to complement existing architecture, support your lifestyle, and fit your region's climate — all while staying within your budget.

11. What Types of Materials Do You Use?

Materials affect both aesthetics and longevity. Discuss options like natural stone, composite decking, mulch, and pavers, as well as eco-friendly alternatives. Make sure the company prioritizes quality materials suited for your climate. The right choices help reduce maintenance and increase durability over time.

12. What Plants Do You Recommend?

The plant palette affects maintenance needs, water consumption, and seasonal appearance. Ask about their knowledge of native species, drought-tolerant plants, and low-maintenance options. Choosing plants that thrive in your area reduces upkeep costs and helps sustain local wildlife. A knowledgeable company will factor in soil type, sunlight, and irrigation during selection.

13. How Will You Match the Existing Landscape?

Harmonizing new features with existing ones creates a cohesive look. Ask how the company ensures transitions between old and new elements, especially if you’re only updating parts of your yard. A skilled landscaping company will integrate lighting, structures, and plant choices to preserve flow and consistency throughout the property.

14. What Kind of Maintenance Plans Do You Offer?

Ongoing maintenance is essential to protect your landscaping investment. Ask about service plans for seasonal pruning, fertilization, irrigation checks, and pest control. Maintenance plans also prevent long-term damage and ensure your landscape stays healthy and vibrant year-round.

15. Do You Provide Seasonal Services?

Landscapes need different care in summer, fall, winter, and spring. Check if the landscaping company offers services like leaf cleanup, snow removal, mulching, and spring planting. Proactive seasonal care supports long-term success and saves you from needing emergency interventions later.

16. What Emergency Support Is Available?

Storm damage and irrigation failures can wreak havoc. Check if your landscaping company offers emergency services or priority calls for maintenance clients. A reliable company will respond quickly and have protocols in place for urgent situations, helping you recover faster from unexpected setbacks.

Hiring the right landscaping company is a crucial step in ensuring that your outdoor project not only meets your expectations but also adds long-term value to your property. By asking the right questions, you’re empowering yourself to make an informed decision, avoid hidden costs, and ultimately build a relationship with a trusted partner who will be dedicated to bringing your vision to life. Landscaping is not just about aesthetics—it’s about creating a space that aligns with your lifestyle, enhances the beauty of your home, and supports sustainable living practices.

Whether you're investing in a complete design overhaul, focusing on specific features, or seeking ongoing maintenance services, the right landscaping company will take the time to understand your needs and work within your budget. Keep in mind that a thoughtful, customized landscaping plan can deliver some of the highest returns on investment when it comes to home improvements.

If you're ready to start your project or need help navigating the process, Becker Landscaping & Services is here to assist every step of the way. Our team is committed to ensuring your satisfaction, providing top-quality services, and enhancing your property’s curb appeal. Contact us today to get started on creating the perfect outdoor space tailored to your needs.